| Check that you see the YouTube Premium logo instead of the YouTube logo in YouTube | When contacting support, please mention the following:• Try signing out and signing back in to the account associated with YouTube Premium |
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| Make sure that your device is connected to a 3Mbps or faster Wi-Fi network, or a mobile network with a data plan that supports 3G, 4G, or LTE speeds | If you recently lost access to YouTube Premium and then re-subscribed, note that it will take a few hours for saved videos to become available again once you've re-subscribed |
Make sure to check the box for "System logs.
17| In the YouTube app, tap your profile picture Paid memberships and scroll down to Manage | You won't get a response, but your feedback will be shared with the YouTube Product teams |
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| You can confirm this within your device settings | If you need to watch a video right away, tap More and select Retry download |
Send product feedback to YouTube:• Check your phone's mobile data settings Video downloads require a strong internet connection.
11| Check your phone's notification settings Check that you haven't blocked all notifications for the YouTube app | If this happens, you'll need to re-enable YouTube notifications at the OS level and, if you still don't want to receive notifications, you can disable them from the YouTube app settings |
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| Please specify any error messages you see when you return to the app |
To do this, select your profile photo Feedback.
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