Click on Add new case• Read the acknowledgement then click on Acknowledge | The complaint is sent to the bank, and the bank handles the complaint |
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You can follow up on your request from the Dashboard page | Fill in your data and submit your request |
Select the product you want.
30Verify your personal info then click on Next | The customer inquires about the response through Complaints via the website and he has the freedom to accept or escalate it to the Saudi Arabian Monetary Authority |
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The customer inquires about the responses through the on-site complaints system, using the complaint number |
Select the sectors by clicking on Banking.
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