This issue has been forwarded to our accounts department and the amount of SR | It was a pleasure to know that you have enjoyed our services during your stay with us |
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66 4000 points will be refunded back to your account, kindly check your email inbox for more details | Your word of appreciation motivates us to better our services even further |
It was a pleasure to know that you have enjoyed our services during your stay with us.
To my surprise when arriving to hotel, the receptionist informed me that this is not going to happen because I didn't reply to the e-mail while the e-mail was saying clearly that the acceptance of upgrade will be subject to availability of suite | Your word of appreciation motivates us to better our services even further |
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It was a pleasure to know that you have enjoyed our services during your stay with us | I am totally unsatisfied because the answer of receptionist was lack of knowledge |
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