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Full-time employees working at home for virtual call centers tend to be more productive, and have a much lower rate of absenteeism than do workers at bricks and mortar call centers | Related topics : Call Center The Call Center Crm Call Center Positions Call Center Assistant Call Center Marketing Call Center Coordinator Ordinarily a large, open space divided into cubicles, a VoIP call center is a virtual warehouse for sales and marketing, and, to a lesser extent, customer service functions |
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6Actually, studies show the opposite is true | His work helps to free his employer or clients to handle other aspects of running a call center since the recruiter is hard at work filling positions |
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The efficiency and volume of telephone communications in a VoIP call center is micro-managed by technologies that are known collectively as Computer Telephony Integration CTI | Rate of employee turnover also appears to be much lower |
Some companies establish their own call centers, while others use what are called hosted centers.